Serrano is the chief digital officer of the Canadian Film Centre, and managing director of its media and entertainment technology accelerator IDEABOOST. She is an adjunct professor at OCADu, co-chair of the Open Democracy Project and their annual democracy summit, DemocracyXChange, and also sits on numerous boards including the Canadian Museum of Human Rights and the Centre for Mindfulness Studies. Serrano has received numerous awards from the digital media, film, and theatre industries around the world, including a DigiAward for Visionary of the Year from the Academy of Canadian Cinema & Television, a Best Canadian Feature Film Award from the International Reel Asian Film Festival for her own transmedia production Prison Dancer: the Musical, and in 2018 was presented with the insignia as a Chevalier de l'Ordre des Arts et des Lettres (Order of Arts and Letters) by the French Government to recognize her significant contribution to furthering the arts in France and throughout the world.